CONTENTS OF THIS FILE

• Introduction
• Requirements
• Installation
• Key Features
• Installation
• Configuration
• FAQ
• Maintainers

INTRODUCTION

In the fast paced ambience of live customer support, the efficient usage of valuable time is the main key to both happy customers and professional management. Traditionally interactions between support agents and customers have been restricted to one-on-one supports over phones or emails. Live chat for customer support has now become the alternative that today’s multitasking and net savvy generation is looking for. It offers quick response in real time and higher customer satisfaction which can generate more conversions. In the era of automated customer assistance systems, the chance to chat with a person in real time through your website is a distinct feature. Now just like a sales person in the shop, talk to the visitors of your website in real-time.
REVE Chat is powerful and intuitive real-time customer engagement software. It puts a live person on your website to personally guide and help your visitors, while they go through the various sections of your digital display. This helps them to get the most out of your web presence, while allowing you to understand their diverse needs on a one-to-one basis. REVE Chat is easy to install and use. So place this customizable REVE Chat widget to your business and start getting sales conversion and higher customer satisfaction.

REQUIREMENTS

This module requires drupal 7.x

INSTALLATION

• At first active the installer module Update manager from #overlay=admin/modules
• Upload `revechat` directory to #overlay=admin/modules/install.
• Open your Drupal website.
• Go to Modules > Modules and activate REVE Chat - Live Chat Software module (under Other category).
• Click to Configure link from the Module option and follow the instructions.

For further information, please visit our website: www.revechat.com

KEY FEATURES

• Real-time Visitor Info: Agent as well as Admin can see real time visitor information. It enables you to track the website visitor’s country, city, appropriate location, IP address, ISP (Internet Service Provider), total time spent in your website, and referral website

• Proactive Chat: Proactive chat enables agents to initiate a Chat request from their Chat Window. Moreover Trigger based proactive chat automatically sends customized chat alerts for the visitors on the website.

• Chat Monitoring: Admin can monitor which agents are chatting and the detailed chat conversations between your website visitors and agents in real-time. Admin can also whisper the agent if they give any wrong information. Here you can monitor the chat conversation between agents and website visitors and among your agents

• Click to Call: Click to call is a powerful solution that can be implemented on REVE Chat to offer real-time voice assistance to online customers. It allows visitor and agent to initiate Voice and Video Call from their Chat window.

• Queuing: With this chat software handle chat requests efficiently when all your agents are busy. REVE live chat software gives information to website visitors regarding their waiting time in the chat queue

• Facebook Integration: REVE Chat allows you to engage with your potential customers through your company Facebook page. Facebook is very effective tool for business. Smart use of social media increases sales, retention and customer satisfaction. REVE Chat Facebook app makes it easier than ever to engage online visitors. Facebook integration lets customers reach you directly on your Facebook fan page, whether or not you are online, increasing customer happiness and organic marketing and outreach

What makes REVE Chat the best choice for live chat?

• A simple and highly customizable Live chat solution
• User friendly interface and Dashboard
• Intuitive Chat Window
• Innovative and unique features
• 24x7 hour live chat support from our trained experts on any weekday (visit revechat.com)

Some Geeky Facts

• Work across major browsers (Internet Explorer 7+, Firefox, Google Chrome, Opera, Safari).
• Average uptime is 99.8%.
• Mobile Optimized Dashboard

Should you need any assistance, feel free to chat with our customer advocates on www.revechat.com or email us at support@revechat.com

FAQ

Q: Do I have to install any software on my server to get this working?
A: REVE Chat module need to be installed from your drupal panel. It is a cloud based live chat software hence it would only activate the script when you install the module.

Q: Why should I use REVE Chat?
A: REVE chat is a complete online sales and support tool to engage your website visitors. With advanced features such as Click to call, Facebook Chat Integration, Queuing, Chat Monitoring and others, REVE Chat provides full insights to communicate with your visitors to become your loyal customers.

Q: Which web browsers work best with this plugin
A: Though it is designed to work on almost all the browsers, REVE Chat works best in the following environment: IE 7+ or later (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac), Google Chrome (PC, Mac).

Maintainers

• REVE Chat